If you're in the market for mass email software or just a service that gives mass email marketing, it is usually easy to become confused with all the lingo and options which are thrown around. Continue reading to find out what features a mass email service needs to have...and the reasons you want them!
The 1st (and most important :)) factor you need to be searching for is the list management features. In a nutshell, you want to take into account how versatile and how user-friendly the list admin is. Robust list management will let you add, edit, and delete as much or as few subscriber lists as you need. Modifying the label of your mailing lists should be easy and straight forward. You also need to be able to manually insert or delete subscribers as needed (in the event an individual absolutely HAS to be on your mailing list; and this is exactly what all internet marketers shoot for, isn't it)?
Following the list management aspect, the ability to automatically subscribe and unsubscribe is essential. The industry standard is to provide an "Unsubscribe" link at the bottom of the marketing emails. This not only makes your potential customer happy, but it also supports the FTC's CAN-SPAM Act (letting a subscriber understand how to unsubscribe, and doing this in speedy fashion). End of the legal speak, I swear!
In addition to these two options, your mass email service should provide both HTML and plain-text capacity. Sadly, there still exists some e-mail readers that do not know how to read the html language! This could be a major problem for your needs mainly because plain-text emails, while still getting your message across, are typically a little lack-luster. HTML emails offer you the capability to present your content with the help of eye candy and also allows you to change the look of your e-mail to your lists.
Almost all mass email software allows for customization of your emails. Nearly all mass email services will let you import a subscriber's data into your template. Some services go the extra mile, however, and these are the services you ought to be looking for. A really fantastic mass service will empower you to import any subscriber information you need from a number of data formats.
Let's say, for example, that you wanted to include an order number or the subscriber's birthday in your e-mail. If your list is 2,000 customers strong it would be a very tedious (and sleep-inducing ;)) task to include the subscriber's birthday for every person. Look for a mature mass mailer which will enable you to create your own macros (recurring tasks that you can tell your computer to do for you). With a macro enabled, incorporating custom details in to a large list is a piece of cake.
The last characteristic you must have in a mass email service is reliability. I shouldn't even have to say this. There is a huge variety of both quantity AND quality mass email services out there, unfortunately. In fact, some will promise you the moon but actually deliver very little (reminds me of my first girlfriend…but we won't go there. Reliability is just as important in a mass email service as it is in your paycheck. You don't notice when you've got it, but you sure as heck notice it when you don't!

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